Welcome to The Balcony Cleaners. By accessing or using this website, requesting a quote, booking a service, or communicating with us through the website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or services.
1. Use of the Website
This website is provided for general information about our balcony cleaning and related services, and to help users contact us, request quotes, or book services.
You agree to use this website only for lawful purposes and in a way that does not interfere with its normal operation or the use of the website by others.
You must not:
- use the website for fraudulent or misleading purposes
- attempt to gain unauthorized access to the website, server, or connected systems
- upload or transmit malicious code, spam, or harmful material
- copy, reproduce, or exploit website content for commercial purposes without permission
2. Services
The Balcony Cleaners provides balcony cleaning and related property maintenance services. All services are subject to availability, service area coverage, scheduling, weather conditions, site conditions, and final confirmation.
Submitting a quote request or contacting us through the website does not guarantee service availability, appointment confirmation, or acceptance of a job.
We reserve the right to refuse service requests where appropriate, including where access, safety, property condition, or other circumstances make the service unsuitable or unsafe.
3. Quotes and Pricing
Any quote, estimate, or pricing information provided through the website, by email, by phone, or otherwise is for informational purposes only and may be subject to change.
Final pricing may depend on factors such as:
- the size and condition of the balcony or service area
- the level of cleaning or restoration required
- access limitations
- building requirements or restrictions
- add-on services requested
- actual site conditions at the time of service
A formal booking is only confirmed once accepted by us.
4. Appointments and Access
Customers are responsible for providing accurate information when requesting service, including address details, building access information, and relevant property conditions.
You agree to ensure safe and reasonable access to the service area at the scheduled time. If access is unavailable, restricted, unsafe, or delayed, we may need to reschedule or cancel the service.
We reserve the right to adjust appointments due to weather, safety concerns, operational issues, or unforeseen circumstances.
5. Customer Responsibilities
By booking or requesting service, you agree that:
- the information you provide is accurate and complete
- the service area is reasonably accessible
- any fragile, valuable, or personal items are removed or protected before service
- any required building permissions or approvals are your responsibility unless otherwise agreed
- pets, occupants, or other conditions that may interfere with the service are properly managed
We are not responsible for delays, limitations, or issues caused by inaccurate information, restricted access, or unsafe conditions outside our control.
6. Payments
Payment terms may be communicated at the time of booking or invoicing. By proceeding with a confirmed service, you agree to pay the agreed amount under the stated payment terms.
Late payments may result in follow-up collection efforts or refusal of future service where permitted by law.
7. Cancellations and Rescheduling
Cancellation and rescheduling requests should be made as early as possible.
We reserve the right to charge a cancellation fee or decline last-minute changes where time, labour, travel, or scheduling commitments have already been allocated, where permitted by applicable law and where such terms have been communicated.
We may also reschedule appointments when necessary due to weather, safety, equipment issues, or other operational reasons.
8. Website Content
All content on this website, including text, branding, graphics, service descriptions, layout, and other materials, is the property of The Balcony Cleaners unless otherwise stated.
You may not copy, modify, distribute, republish, or use website content without prior written permission.
9. No Warranties
The website and its content are provided on an “as is” and “as available” basis. While we aim to keep information accurate and current, we do not guarantee that the website will always be error-free, uninterrupted, secure, or complete.
We make no warranties or representations, express or implied, regarding:
- the availability of the website
- the accuracy or completeness of website content
- the suitability of website content for your specific needs
10. Limitation of Liability
To the fullest extent permitted by law, The Balcony Cleaners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:
- your use of or inability to use the website
- errors or omissions on the website
- delays or interruptions in website availability
- communications sent through the website
- service delays or issues caused by factors outside our reasonable control
Our total liability for any claim related to the website or services will be limited to the amount paid for the specific service giving rise to the claim, where applicable and permitted by law.
11. Third-Party Links
This website may contain links to third-party websites or services for convenience only. We do not control or endorse those third-party websites and are not responsible for their content, terms, privacy practices, or availability.
Your use of third-party websites is at your own risk.
12. Privacy
Your use of the website is also subject to our Privacy Policy. By using this website, you acknowledge that you have read and understood our Privacy Policy.
13. Changes to These Terms
We may update these Terms of Service at any time without prior notice. Updated terms will be posted on this page with a revised effective date.
Your continued use of the website or services after updated terms are posted means you accept the revised Terms.
14. Governing Law
These Terms of Service are governed by the laws of the applicable province and federal laws of Canada, without regard to conflict of law principles.
Any disputes arising from the use of the website or services will be subject to the applicable courts of that jurisdiction unless otherwise required by law.
15. Contact Information
If you have any questions about these Terms of Service, please contact:
The Balcony Cleaners
Phone: +1 (844) 772-7584
Email: info@balconycleaners.com
