At The Balcony Cleaners, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, contact us, or use our services. The website promotes condo balcony cleaning and related services in Toronto, including balcony flooring, pigeon clean up, BBQ cleaning, and spider proofing, and lists contact details including a phone number and email address.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- request a quote
- fill out a contact form
- call, email, or otherwise contact us
- book or inquire about a service
- subscribe to updates or promotional communications
This information may include:
- your name
- email address
- phone number
- service address
- condo or property details relevant to the service
- any other information you choose to provide
We may also collect limited technical information automatically when you use our website, such as:
- IP address
- browser type
- device type
- pages visited
- date and time of visit
- referring website
- general usage data collected through cookies or analytics tools
2. How We Use Your Information
We may use your information to:
- respond to inquiries and quote requests
- schedule and provide services
- communicate with you about appointments, estimates, and support
- improve our website, services, and customer experience
- process payments or invoicing where applicable
- send service-related updates
- send marketing communications where permitted by law or where you have consented
- protect our business against fraud, misuse, or unauthorized activity
3. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, and enhance your browsing experience.
Cookies may help us:
- remember preferences
- analyze website traffic
- improve site functionality
- measure the effectiveness of marketing efforts
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.
4. Sharing of Information
We do not sell your personal information.
We may share your information only when reasonably necessary, including with:
- employees or contractors who help deliver services
- service providers that support website hosting, analytics, email, scheduling, invoicing, or payment processing
- legal or regulatory authorities when required by law
- third parties involved in a business transfer, merger, sale, or restructuring, if applicable
Any third-party service providers we use are expected to handle personal information appropriately and only for the purposes required to provide their services.
5. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Retention of Information
We keep personal information only for as long as necessary to:
- respond to your inquiry
- provide requested services
- maintain business and legal records
- resolve disputes
- comply with legal, tax, accounting, or regulatory obligations
When information is no longer required, we take reasonable steps to delete it or securely store it in accordance with applicable requirements.
7. Email and Communications
If you contact us by email, phone, or through a website form, we may keep a record of that communication so we can respond and provide service.
Where allowed by law, we may send occasional promotional or service-related communications. You can unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that personal information from a child has been submitted without appropriate consent, we will take reasonable steps to delete it.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request deletion of your information, where applicable
- withdraw consent where processing is based on consent
- request information about how your personal data is used
To make a privacy-related request, please contact us using the information below.
11. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact:
The Balcony Cleaners
Phone: +1 (844) 772-7584
Email: info@balconycleaners.com
