Our Happiness Pledge
Before you pay, we walk the balcony together. If anything isn’t right, we fix it on the spot. If it can’t be fixed on the spot, we come back. No small print, no arguing.
Four promises, every visit
This is the whole pledge. It fits on a card, and it has not changed since the first balcony.
Your specialist tours the finished balcony with you: glass, railings, tracks, floor and furniture. Nothing is “done” until you have seen it.
Missed a corner? Streak on the glass? Say so and it gets done again, right then. No “that’s the best it gets.”
Payment happens after the walk-through, by debit or credit on the spot. Nothing is charged until you are happy.
Spot something after we have left? Send photos within 48 hours and we come back at no charge.
How the walk-through works
- Your specialist finishes the cleanWindows, railings, sills, screens, floor and furniture, plus any add-ons you booked.
- You tour the balcony togetherTwo or three minutes. They will point out anything cleaning can’t fix, so there are no surprises.
- Anything not right gets re-doneOn the spot. Then you pay, by card, and get a receipt by email.
What it doesn’t cover
Cleaning can’t reverse damage. Your specialist shows you these before starting so you know what to expect.
Mineral etching and scratches are in the glass itself. We make it as clear as it can be and tell you honestly what remains.
Surface rust on railings comes off; pitting underneath doesn’t. Ask us about touch-up options.
Years-old pigeon acid or paint on concrete can leave a shadow after cleaning. We show you before we start.
The pledge, in their words
All reviews“Amazing!!! Definitely will call them again.”
“I had my balcony floor and windows cleaned. Harsimranjit did a fantastic professional job! He obviously took pride in his job. He was polite and had a lovely demeanour.”
“Akashadeep did an amazing job with my balcony. He arrived early and communication was seamless. The balcony looks so much better and he was able to remove all of the pigeon droppings.”